bajilaive Privacy Policy

1. Introduction

bajilaive is a trusted online gaming and betting platform in Bangladesh. We respect the privacy of our users above all else. This Privacy Policy ("Policy") describes how bajilaive collects, stores, processes, and protects your personal information.

By using our website bajilaive.lat you consent to this Privacy Policy. We request that you read this policy carefully. If you disagree with any part of this policy, please refrain from using our services.

2. What Information We Collect

bajilaive collects various types of information for various purposes. Details are described below:

2.1 Information Provided at Registration

When you create an account on our platform, we collect the following information:

• Full name (both Bengali and English)
• Date of birth (for age verification)
• Email address
• Mobile number
• bKash, Nagad, Rocket, or Upay account number
• Address (optional, where applicable)

2.2 Identity Verification Information (KYC)

As part of our security requirements, we carry out a KYC (Know Your Customer) process. The following information may be required for this:

• National Identity Card (NID) number
• Passport or driving licence (alternative)
• Recent photograph

2.3 Automatically Collected Information

When you use our website, the following information is collected automatically:

• IP Address
• Browser type and version
• Device type (mobile, tablet, desktop)
• Pages visited and time of visit
• Cookies and session data
• Referral URL

2.4 Transaction-Related Information

Information related to your deposits, withdrawals, and gameplay is automatically recorded in our system. This includes:

• Deposit and withdrawal amounts and dates
• Payment method (bKash / Nagad / Rocket / Upay)
• Game history and bet amounts
• Bonus claims and wagering history

3. Purpose of Using Information

bajilaive uses the collected information for the following purposes:

• Account Management: To create, maintain, and secure your account.
• Service Delivery: To complete gaming, betting, and financial transactions.
• Identity Verification: To prevent fraud and ensure security.
• Age Verification: To provide services only to individuals aged 21 or older.
• Customer Support: To resolve your issues and provide assistance.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To improve the quality of our services.
• Promotional Communications: To send offers and updates subject to your consent.
• Responsible Gaming: To identify unusual gaming patterns and provide support.

4. Cookie Policy

bajilaive uses cookies on our website. Cookies are small data files stored on your device that make our website more functional and user-friendly.

4.1 Cookies We Use

• Essential Cookies: Required to ensure the core functionality of the website. The site does not work properly without these.
• Functionality Cookies: Help remember your preferences and settings.
• Analytics Cookies: To analyse the number of visitors and their behaviour on our website.
• Security Cookies: To prevent fraud and unauthorised access.

4.2 Cookie Control

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the website.

5. Data Storage and Security

We use industry-standard security measures to keep your personal information secure:

5.1 Technical Security

• SSL Encryption: All our data transmissions are secured with SSL/TLS encryption.
• Firewall: Advanced firewall systems prevent unauthorised access.
• Data Encryption: Sensitive information is stored using strong encryption algorithms.
• Secure Servers: Our servers operate in a secure and controlled environment.
• Regular Security Audits: Our systems undergo regular security checks.

5.2 Data Retention Period

We do not store your information for longer than necessary. Even after an account is closed, certain information may be retained for a defined period to meet legal requirements.

6. Sharing Information with Third Parties

bajilaive does not sell your personal information. Information may be shared in the following limited circumstances:

• Payment Processors: With payment partners such as bKash, Nagad, Rocket, and Upay solely to complete transactions.
• Technology Partners: With technology service providers necessary for platform operations.
• Legal Authorities: With relevant authorities in the case of a court order or legal obligation.
• Fraud Prevention: With fraud detection and prevention agencies when necessary.

All third parties are required to comply with our privacy standards and may not use your information for any other purpose.

7. User Rights

As a user of our platform, you have the following rights:

7.1 Right to Access Information

You can contact us at any time to find out what information we hold about you.

7.2 Right to Correct Information

If there is any incorrect information in your profile, you can let us know and we will correct it.

7.3 Right to Delete Information

Where there is no legal obligation to retain it, you may request that your information be deleted after closing your account.

7.4 Right to Restrict Processing

In certain circumstances you may request that processing of your information be limited.

7.5 Right to Stop Promotional Communications

You can stop receiving our promotional emails or messages at any time. Contact our support team to do so.

8. Protection of Minors

bajilaive strictly provides services only to individuals aged 21 or older. We do not intentionally collect information from any minor. If we are informed that a minor has created an account, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please inform our support team.

9. Responsible Gaming and Information

As part of our responsible gaming programme, we monitor gaming patterns. If a user's gaming behaviour appears concerning, we may reach out to offer support.

Information collected for this purpose is not shared with any third party and is used solely for the benefit of the user. For more information on responsible gaming, visit our Responsible Gaming page.

10. International Data Transfers

Our servers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that the same standard of privacy protection is maintained.

For international data transfers, we follow applicable legal frameworks and standards and ensure the necessary contractual safeguards are in place.

11. Policy Changes

bajilaive reserves the right to change or update this Privacy Policy from time to time. If any significant changes are made, we will:

• Publish the updated policy on this page.
• Change the "Last Updated" date at the top of the page.
• Notify registered users by email.

If you continue to use the platform after the changes, you will be considered to have consented to the new policy.

12. Relationship with Other Policies

This Privacy Policy is related to our other policies:

• Terms and Conditions — General rules for using your account.
• Responsible Gaming — Safe and responsible gaming guidelines.
• FAQ — Common questions and answers.

In case of any conflict, this Privacy Policy will apply unless otherwise stated.